1. Who we are
Storivue is operated by Taza Stories Ltd, a company registered in Ireland (company number 825995) with its registered office at 36 Beachwood Close, Bray, Co. Wicklow, A98 YC91 (“Storivue”, “we”, “us”). We are the data controller for the personal data described in this policy.
If you have any questions about this policy or how we use your personal data, contact us at hello@storivue.com.
2. The personal data we collect
We collect only what we need to provide our website, our app and your Photo Journals.
- Contact details: your name, email address and anything you include when you email us or use our contact form.
- Account details: your name, email address and login details when you create a Storivue account in our app.
- Your content: the photos, videos, screenshots, voice recordings and written stories you add to create a Photo Journal. Your content may include information about other people, such as family members and friends.
- Order details: delivery name and address, phone number, items ordered and order history. Card payments are handled by our payment provider. We do not store your full card details.
- Job applications: your CV, contact details and anything else you send us when applying for a role.
- Technical data: limited information such as IP address, device and browser type, which our hosting providers record automatically for security and to keep the service running.
3. How we use your personal data and our legal basis
- To create, print and deliver your Photo Journal, using your content and order details. Our legal basis is the performance of our contract with you.
- To provide and support your account and the app. Legal basis: contract.
- To reply to your enquiries. Legal basis: our legitimate interest in responding to you.
- To assess job applications and contact you about roles. Legal basis: taking steps at your request before entering into a contract, and our legitimate interests.
- To keep our services secure and prevent fraud or misuse. Legal basis: legitimate interests.
- To send you news and offers, but only if you have opted in. You can unsubscribe at any time. Legal basis: consent.
- To meet our legal obligations, for example tax and accounting records. Legal basis: legal obligation.
We do not sell your personal data. We use your photos, recordings and stories only to provide our service to you, unless you give us permission to use them for something else.
4. Who we share your data with
We share personal data only with trusted service providers who help us run Storivue, and only as needed for them to do so. These include:
- hosting, storage and technology providers that help us operate the app and website and process your content to create your journal;
- printing and fulfilment partners who produce your book;
- delivery companies;
- our payment provider;
- our professional advisers, such as accountants and lawyers.
These providers act on our instructions under written agreements that protect your data. We may also disclose data where the law requires it.
5. International transfers
Some of our service providers may process data outside the European Economic Area. Where this happens, we make sure appropriate safeguards are in place, such as the European Commission’s Standard Contractual Clauses or an adequacy decision.
6. How long we keep your data
- Your content is kept only for as long as needed to create, print and deliver your order and handle any issue with it, or until you delete it or close your account.
- Order and financial records are kept for six years to meet Irish tax and accounting requirements.
- Enquiries are kept for up to two years after our last contact with you.
- Job applications are kept for up to 12 months after the recruitment process ends, unless you ask us to delete them sooner.
7. Your rights
Under the GDPR you have the right to:
- access the personal data we hold about you;
- ask us to correct inaccurate data;
- ask us to delete your data;
- restrict or object to certain processing;
- receive your data in a portable format;
- withdraw your consent at any time, where we rely on consent.
To exercise any of these rights, email hello@storivue.com. We will respond within one month. You also have the right to complain to the Data Protection Commission (www.dataprotection.ie).
8. Photos of other people
If your content includes other people, please make sure you have their permission. For children, that means permission from a parent or guardian. Only add photos and stories you are happy for us to process and print.
9. Children
Storivue accounts are intended for adults. You must be at least 18 to create an account or place an order. We do not knowingly collect personal data directly from children.
10. Cookies
Our website does not use advertising or analytics cookies, and it does not load third-party tracking scripts. Our hosting provider may set strictly necessary cookies for security. If we introduce other cookies in the future, we will ask for your consent first and update this policy.
11. Security
We use appropriate technical and organisational measures to protect your personal data, including encryption in transit and access controls. No system is completely secure, but we work hard to protect your information.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated. If we make significant changes, we will let you know.